Maj. Gen. (res.) Yitzhak Brick briefed reporters on Monday, June 25, on his 10th annual report as IDF ombudsman, offering disturbing comments. The flight of career soldiers and shortening of compulsory service in the face of proliferating tasks place a heavy burden on serving personnel, at the expense of “performance, discipline and motivation,” he said. He expressed concern about the declining quality of medical treatment for soldiers and criticized at length the prevalence of smartphone and WhatsAp use in combat units. They were dangerous, Gen. Brick asserted, because they could betray IDF military movements to the enemy, but also because this form of communication was detrimental to discipline and the quality of communications between IDF commanders and their troops. More than 7,000 written complaints were filed with the ombudsman in 2017 and another 20,300 at the commission’s call center. Up to 59 percent were found justified, and of this number 91 percent were resolved inside three months.